It’s common practice in professional service businesses to give away a certain amount of free advice as part of an initial consultation. This may partly be to clarify needs but is often part of the sales process I’m engaging with the client. The difficult part for the adviser is knowing when to a stop with […]
Posts Tagged ‘Communication’
Give Great Answers to Tough Shopfloor Questions by Michael Dodd
The toughest professional questions to members of the Academy for Chief Executives come primarily from just three areas. They’re asked by customers, prospects and your own employees. How do we know this? The information comes from the pre-session surveys that I’ve been conducting with members before sessions on “Give Great Answers To Tough Questions”. So […]
Learning how to ‘unblock the pipework with Dyno-Marsh’ by Peter Sutcliffe
The North East Academy for Chief Executives, Directors Forum speaker in September was Christine Marsh who facilitated an excellent group interactive workshop on “Unblocking the Pipework“. The experiential learning workshop examined many areas of where communication breaks down and caused blockages and techniques for avoiding and resolving them. Christine delivered many examples and case studies […]
What’s in a name? by Sue Knight
A thin strip of dusty road cuts its way through the coconut palms between the warm waters of the Arabian Sea and the magical Keralan backwaters. This road is busy with water trucks, fishermen, bike riding villagers shouting their wares, three wheeled yellow and black autos, farmers leading their tethered cows to fresher fields, taxi […]
Thought Leadership – Thinking and Communicating by David Walter, First Take Ltd
When I worked at the BBC, there was a senior executive who was famously silent and uncommunicative. It was rumoured that when he applied for a yet more exalted position at the Corporation, a member of the interviewing board asked him how he planned to convey his ideas to his staff. “Osmosis”, he is said […]
‘Reading Someone before you Shake Hands’ by Peter Sutcliffe
Members of the North East Academy for Chief Executives, Directors Forum 11, recently learned from speaker, John Cremer, how to “Read someone before you shake hands“. John’s brilliant workshop explaining his unique perspective on people ‘type’s’, their traits and personalities – both informative and highly entertaining. The experiential learning session helped us to understand other […]
Spread the Passion virus through your Business – by Brian Chernett
Are you passionate about your business? Do you believe in what you’re doing and how you are going about it? If you are, that’s good, though there may be plenty of room for improvement. If you aren’t passionate about what you do, that is a problem that may need you to rethink your current situation […]
The real wizards of the business world? … Entrepreneurs – by Paul Hunting
‘To receive you must be active. You will receive in direct proportion to your strength of purpose, clarity of vision, steadiness of faith and depth of gratitude.’ – John-Roger I’ve been hunting all my life. For thirty years I’ve been pursuing my dreams disguised as a business person – but secretly practising alchemy. My role […]
What can we learn from “Natural Horsemanship”? – by Joanna Jesson
Members of experiential learning group DF9 (Directors Forum 9) were very surprised to find themselves sharing 2 days with 4 horses – working outside in a round pen! Several of them were well outside their comfort zones. Immediately they saw the horses, their heart rate went up. The initial task was to learn how to […]
Lessons from Cycling (and goats) … on Life and Leadership by Sue Knight
In the drama and crisis of Formula One, Wimbledon, and the World Cup football (well we can’t avoid analysing that again can we?) it might be easy to overlook that another gargantuan sporting event started last weekend. Unless of course you are a cyclist (which I am) – in which case you will know that […]