Academy for Chief Executives Blog Rotating Header Image

Posts from ‘April, 2015’

Conflict: Deal with it!

– By Andrew B Morris The Academy has a term called a ‘NO FESTER ZONE’ meaning that as soon as a potential misunderstanding emerges, it is tackled immediately. If it’s allowed to fester it will just grow and become a bigger problem to deal with. AVOID JUDGEMENT: If you have an issue with someone, sit […]

Paying the Price of Conflict

– By Dan Bobinski Whenever people work together, there will be conflict. Disagreements occur in even the best working relationships. But how that conflict is addressed can either add to or detract from a company’s bottom line. In healthy conflict, the issues are put on the table and discussed with objective language. Each party is […]

Toxic Shock: Recognising Destructive Personalities in the Workplace

– By Chris Welford Toxic personalities are capable of sowing the seeds of conflict wherever they go. And in the workplace, there are two that stand out above all others: the corporate psychopath and the narcissist. This article tells you how to spot these types and what to do when you do. The Psychopath The […]

Dealing with Customer Disappointment

– By Andy Hanselman A few years ago, the BBC became a laughing stock when they produced a 964-page guide for TV licensing staff about how to handle complaints. According to this highly-scientific study, clues that someone isn’t happy include use of phrases like “idiots”, “shambles” or “useless”, “sort yourselves out!” or ‘”when will you […]

Interview: Family Dynamics

What’s the background of your business? Hallis Hudson is a family-run national wholesaler and distributor of soft furnishing fabrics, blinds, tracks and curtain poles that was founded by my grandfather. In 2014 (after 14 years in the business) I was appointed Managing Director, and my father became Chairman. Are there any other family members in the […]

Speaker Gems

As a coach, if you are thinking of solutions you are in too deep (Sue Knight) Recruit for attitude and train for skills. Recruit slowly and fire quickly (Reg Athwal) A good leader can step on toes without messing up the shine (Sue Firth) Facilitation is not about doing something to another – it is […]

Match Day

When family came over for dinner on match day, a husband and wife face the usual conflict of which was more important – the football game on television or the dinner itself. To keep peace, the husband ate dinner with the rest of the family, and even lingered for some pleasant after-dinner conversation before retiring […]

Academy Speaker Celynn Erasmus on Strategic Refueling For Mental Agility

What we put into our bodies is what we’ll get out of them. Much like a car, you need to refuel before you run out of petrol! The key to maintaining our physical energy and peak mental agility is to switch from being a ‘gorger’ to a ‘grazer’ i.e. instead of waiting till you’re absolutely […]