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Posts under ‘Customer Management’

Are you Vulnerable Enough with your Customers?

– By Larry Reynolds People buy from people. So the relationship you have with your customers is just as important as your product or service – more so in many cases. But are you taking the right approach to building relationships with your customers? In particular, are you being vulnerable enough? Being vulnerable means sharing personal […]

Client Management. It’s Child’s Play…

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The great big give away – by Jo Haigh

It’s common practice in professional service businesses to give away a certain amount of free advice as part of an initial consultation. This may partly be to clarify needs but is often part of the sales process I’m engaging with the client. The difficult part for the adviser is knowing when to a stop with […]

Alignment and a bit of pixie dust for success and less stress by John Penn

Why is it that some businesses and organisations fizz with energy, deliver spectacular results, delight their staff and customers and stakeholders alike? And no one appears “bent out of shape”? Well obviously there is no single “magic wand” or silver bullet, but there is a bit of “pixie dust” in the form of one common […]

Some only need it. Others really want it. by Derek Williams

Derek Williams, Founder and Chief Executive of The WOW! Awards shares some thoughts on great service. Losing weight, giving up smoking, getting a better education, getting a better job. Some people only need it. Others really want it. And so it is with customer service. Some organisations really need to give better service. Their customers […]

How to use LinkedIN to build Professional Networks – by Peter Pritchett

Two of my Groups of business leaders had fantastic sessions with speaker Mike Nevin recently. He covered two related topics: How to use LinkedIn to build professional networks to help develop business How to make Strategic Alliances with potential business partners REALLY work.