– By Gerry Brown Today’s customers are impatient, fickle and increasingly vocal about being forgotten in long phone queues, let down by poor web sites and misunderstood by disinterested or powerless customer service agents. And there’s nothing like a powerful personal experience to remind us just what good customer service entails – and just how […]
Posts Tagged ‘Recovery’
Last Word – Ignore the delusional prophets of doom
By Luke Johnson, Risk Capital Partners Those who doubt capitalism’s potential tend to see the worst in society. A financial reporter recently explained to me why he enjoyed writing about entrepreneurs: “They’re so much more optimistic than all the cynical journalists I work with.” I know exactly what he means. All human existence has been […]
On your marks, get set, grow! Prepare for Recovery.
Darren Shirlaw of Shirlaws Global was one of our speakers at the recent RBS hosted Conference ‘Leading Growth’. Darren prepared his clients back in 2007 for the beginnings of a W shaped recession that would last ‘at least 5 years’. We are now in the second dip of that W. One of Darren’s key points of […]
Engagement – A Vital Component To Recovery Post Recession – by David Smith
High Performance Is About People Many CEOs I speak to are concerned about re-engaging with their workforce post the ravages of recession. Some have had serious cost cutting to perform, some people have been on reduced compensation packages, and some have seen substantial redundancies taking place, leaving those remaining suffering from what has euphemistically become […]