A Doncaster commercial cleaning company, that dramatically increased its market share by putting a focus on customer service, has earned itself a prestigious UK industry award.
Town fields-based Solutions 4 Cleaning saw sales turnover grow to just under £2m this year, despite a tough economic climate.
The firm has won the national award for Excellence in Customer Service, sponsored by AXA PPP healthcare, at the British Chambers of Commerce business awards.
Judges were impressed with the company’s growth in both turnover and client retention and its focus on developing its 400 staff, as well as the way they interact with customers.
John Longworth, Director General of the British Chambers of Commerce, said: “Solutions 4 Cleaning has done exceptional work to ensure it delivers what its customers want. Through training and relentlessly monitoring the work its staff produces, it has achieved an outstanding level of customer satisfaction. It has been able to retain existing customers and generate new business through word-of-mouth recommendations.”
Solutions 4 Cleaning provides daily cleaning services for commercial clients throughout South and West Yorkshire including IKEA, Doncaster, Pontefract and Market Rasen racecourses as well as NHS health centres among its portfolio of over 200 clients. Staff at the company receives training to British Institute of Cleaning Science standards, as well as the opportunity to develop via bespoke training. It also runs an in-house trainee manager apprenticeship over two years.
Kevin Kerley Managing Director of Solutions 4 Cleaning, said; “I am extremely proud to be the recipient of this prestigious national award, it is great recognition for all our employees who work relentlessly to consistently deliver the highest levels of service to our clients”.
Kevin Kerley, MD of Solutions 4 Cleaning with his team, celebrate their achievement
The awards were held at the Connaught Rooms in London on Thursday night were Britains top achieving businesses were recognised for there outstanding achievements in difficult economic times.
Kevin Kerley joins the Academy for Chief Executives as Chairman in the Sheffield and Doncaster region early 2012. To find out more about Kevin’s new group contact kevin.kerley@chiefexecutive.com.