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Posts Tagged ‘customer care’

Some only need it. Others really want it. by Derek Williams

Derek Williams, Founder and Chief Executive of The WOW! Awards shares some thoughts on great service. Losing weight, giving up smoking, getting a better education, getting a better job. Some people only need it. Others really want it. And so it is with customer service. Some organisations really need to give better service. Their customers […]

Winning Genuine Quality Clients

Mike Pagan (pictured, right) presented his workshop “Remove the rubbish and win genuine quality clients” to members of The Academy for Chief Executives experiential business learning® groups this month. Mike’s belief is that many businesses spend too much time with the wrong clients either because we’re not brave enough to let them go or because […]