The overall UK Consumer Confidence Measures index score stayed the same in June at -29. Three of the five measures in this research carried out by GfK on behalf of the European Commission stayed the same this month, one measure saw a decrease this month and one measure increased. The annual moving average dropped one […]
Posts Tagged ‘customers’
Alignment and a bit of pixie dust for success and less stress by John Penn
Why is it that some businesses and organisations fizz with energy, deliver spectacular results, delight their staff and customers and stakeholders alike? And no one appears “bent out of shape”? Well obviously there is no single “magic wand” or silver bullet, but there is a bit of “pixie dust” in the form of one common […]
Being Chosen from the Crowd by Brian Chernett
I was at Fresh Business Thinking Live recently in Old Billingsgate in London. The event was well attended and most of the people I saw there seemed to be optimistic and positive about their future. There were five streams running and only an Agenda listing to choose from. It was not always easy to choose […]
Some only need it. Others really want it. by Derek Williams
Derek Williams, Founder and Chief Executive of The WOW! Awards shares some thoughts on great service. Losing weight, giving up smoking, getting a better education, getting a better job. Some people only need it. Others really want it. And so it is with customer service. Some organisations really need to give better service. Their customers […]
Key Account Management Lessons
Phil Jesson presented his workshop, “Key Account Partnerships” to CEO members of Surrey-based Academy Group 14 recently. A terrific session, superbly delivered, with lots of great take-away value for even the most competent commercial business operations. Whether as a timely reminder for those already building true partnerships with their customers or as a practical introduction […]
The Art of Key Account Management
The Academy for Chief Executives, a leading provider of experiential business learning® facilitates groups of CEOs and Managing Directors who meet together every month to network and take full advantage of experiential learning. Part of membership involves members taking their issues to the table and discussing them with their peers. At a recent meeting, one […]
Negotiating Better Deals
Academy Group 5, chief executive mentoring and experiential learning group (with members from the Coventry area) worked with Jeremy Thorn recently on how to ‘negotiate better deals‘. It was a very valuable and enjoyable session – the role-play was a particularly powerful source of learning: it really drove home the power/necessity of aiming high in […]
The Psychology of Persuasion (and using it to gain sales and achieve price increases in difficult markets)
Academy Group 5, chief executive mentoring and experiential learning group (with members from the Coventry area) worked with Phil Hesketh this month to explore the difference between influence and persuasion and how to use this knowledge to improve relationships and business with key customers in the current difficult markets. (See Phil’s website at www.heskethtalking.com.) Key […]