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Posts Tagged ‘Customer Disappointment’

Dealing with Customer Disappointment

– By Andy Hanselman A few years ago, the BBC became a laughing stock when they produced a 964-page guide for TV licensing staff about how to handle complaints. According to this highly-scientific study, clues that someone isn’t happy include use of phrases like “idiots”, “shambles” or “useless”, “sort yourselves out!” or ‘”when will you […]