I was at Fresh Business Thinking Live recently in Old Billingsgate in London. The event was well attended and most of the people I saw there seemed to be optimistic and positive about their future. There were five streams running and only an Agenda listing to choose from. It was not always easy to choose […]
Posts under ‘Customer Service’
Don’t Stand Up – Stand Out! by Phil Jesson
Many companies that claim to be “thought leaders” with a highly differentiated offering are nothing of the sort. A little scrutiny reveals that they are often “me-too” companies with a “we are one of many” and “we are no better or no worse than anyone else” message. So what is it that allows a company […]
Some only need it. Others really want it. by Derek Williams
Derek Williams, Founder and Chief Executive of The WOW! Awards shares some thoughts on great service. Losing weight, giving up smoking, getting a better education, getting a better job. Some people only need it. Others really want it. And so it is with customer service. Some organisations really need to give better service. Their customers […]